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FAQs

How much does delivery cost?

  • UK Standard - £4.9 - 2-4 working days delivery
  • UK - Free Delivery Above £49 - 2-4 working days delivery

When will I recieve my order ?

Our Standard delivery service is 2-4 working days.
*Please note our Next Day delivery does not include weekends.

How can I track my delivery ?

We will email you to notify that your order has been dispatched. After which, you will receive a tracking number on your Mail ID.

Can I cancel my order ?

Yes, it's possible .

We aim to dispatch orders quickly to reduce your wait time, however once the order is dispatched, then it's not possible. In case you need more assistance with it, you can contact us directly from the numbers provided on the website and we will try and help you out.

Can I add to my order ?

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. It may or may not be possible to amend an order, however we cannot guarantee this.

Can I change my delivery address ?

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. It may still be possible to amend the delivery address after dispatch, however this cannot be guaranteed. But please speak with a member of our team or our courier partner.

What is your return policy ?

You are required to send items back to us at your own cost via a courier if the items do not suit your requirements. This is including items that are not suitable, wrong size ordered or not the same as on the website.

Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us, Royal Mail or any other courier service used. It is the responsibility of the sender to open a claim for any parcel’s lost in transit with the courier. Customers are required to email us this tracking number once posted so we can issue the refund.

Items must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.

All items sent back to us via post must be within the 14 days policy and can be sent to the original location as been mentioned on the postage.

Can I exchange my product ?

Yes it's possible but you are required to send and receive items back to us at your own cost via a courier.

Do you refund the Delivery cost?

If you return your entire order, we won't be able to issue you the delivery charge.

Still Need Help?

You can get in touch with us through phone or email. Please visit our Contact Us page to know more.